Ⅲ.课文篇

Most people spend around 10 hours per day, or 40 hours a week, at work. In every office, just like life in general, there will be people that you like and people that you dislike.
大多数人都会有每天十小时或者每周四十小时左右的时间花在工作上。在每个办公室里，就像在生活中一样，你总会遇到你喜欢的和不喜欢的人。

You often hear people talking about the need to be professional at work. One definition of professional is 'working effectively and efficiently with people that you don't like."
你常听人说起工作时需要具备职业素质。对职业素质其中的一个解释就是“有效率地工作，而且能很好地跟你不喜欢的人一起工作。”

Conflict is when two or more people argue or fight and obviously you are more likely to fight with people that you don't really like. Therefore managing conflict in the workplace is a very valuable skill that everyone should master.
冲突是指两个人或更多人争吵或动手打架。很显然你更容易跟你不喜欢的人发生冲突。因此处理好公司内部里的冲突问题是一项很重要的技能，人人都应该掌握。

Sometimes you can manage conflict simply by avoiding it. If you know that you are likely to have a disagreement with a particular person, you can try to stay out of their way and not have any interaction with them.
有的时候你可以单纯地避免冲突来解决问题。如果你知道你可能会跟某个人在意见上发生分歧，你可以尽量避开他们，不跟他们有任何接触。

But that is impossible if you work directly with them or if they are your boss or if you are their manager. In those cases, remember to remain calm and clear-headed. Even if they start to yell and scream, it is always best if you speak in a low voice and make your points logically and clearly.
但如果你直接跟他们一起工作或者他们是你的老板你是他们的经理，上述建议就行不通了。在这些情况下，记住要保持平静和头脑清醒。即便他们开始大声喊叫或尖叫，你最好低声说把自己的观点清晰而有逻辑阐述出来。

If you know that an argument is unavoidable, then try to take the discussion out of the office and away from other staff. You don't want staff to see you argue with others and they don't want to hear you yelling at each other. Go to a quiet place away from the office and resolve your differences there.
如果你知道一场争论是在所难免的，那么尽量在办公室外面进行讨论，离其他同事远一些。你不希望同事们看到你跟别人争吵，他们也不愿意听到你们互相喊叫。在办公室外面找一个安静的地方，在那里解决你们的问题。

Never call a colleague insulting names or use violence - no matter what!
不论发生什么事永远不要在称呼上侮辱同事或使用暴力。