Human Resources and Office Specialist




  To secure responsible position that will challenge my abilities allowing me to fully utilize my problem solving, organizational, customer service and communication skills.


  Well qualified Professional. Experienced in fast paced environments that depend on efficiency and accuracy. Exceptionally competent. Self-starter with strong Human Resources background. Recipient of American Bankers Association coveted Outstanding World-Class Customer Service Award.


  Bank of America, MidAtlantic Consumer Bank, Personnel

  January 2005 - Present

  Responsibilities include but not limited to employee relations, benefits, payroll Specialist, database management, ensuring compliance of all legal and government reporting and policies for the divisions

  Participate in recruitment efforts for exempt and non-exempt positions; schedule interviews, coordinate temporary staffing for the division

  Serve as the point of contact for all personnel employee matters and provide guidance to associates

  Coordinate and monitor leaves of absences in designated markets in the division

  Ensure compliance and consistency of company policies, procedures and best practices

  Track reviews and handle performance management issues with managers and associates

  Salary Specialist that includes merit increase, salary adjustment and changes, transfers, leave of absence, etc.

  Participate in recruitment effort for exempt and non-exempt personnel; coordinate advertisements and position postings;

  Monitor personnel hiring and terminations and ensure accuracy of data input and systems access for associates

  Prepares and compile data for staffing and diversity related reports and distribute to management

  Maintains employee confidence and protects operations by maintaining personnel data confidential and accurate

  Communicates with executives and line management to gather and convey relevant information to associates

  Washington Hospital Center, Recruitment &Employment, Human Resources

  February 2003 - January 2005

  Provided direct support for recruitment in a 6,000 employee healthcare organization that include recruitment efforts

  Processed over 100 new hires on a monthly basis that include assigning employee numbers, scheduling pre-employment physicals, background and reference checks, verification of education and credentials/licensures

  Ensured that the employment process is in compliance with hospital philosophy, policies and procedures and Federal and District of Columbia laws and coordinates and facilitates new hire orientation

  Recruit candidates for various department positions and ensure that the application process meets standards

  Duties included maintaining long-term customer relationships and act as primary liaison between employees and outside vendors

  Verified identification and the authorization to work in the United States for new employees, requisition employees, and rehires

  Screened resumes and applications and conduct preliminary interviews for entry-level and nursing positions to identify qualified applicants

  Generated monthly queries for management review; administer HR tracking system for new hires and terminations

  Coordinated and participate in job fairs/open houses and maintain calendar for upcoming events

  American Bankers Association (1995-2002), Administrative Manager, Membership

  February 2001 -November 2002

  Managed the administrative processes that include supervising support staff, compose correspondence, departmental calendars, office supplies, expenditures, and technical support and vendor relations

  Managed departmental $3M budget; forecast changes and monitor all monthly expenses

  Managed logistics for executive committee meetings that include but not limited to facility, attendees, agendas and travel arrangements and attendees for events

  Developed and coordinated members and nonmembers membership invoice mailings and track payments for membership dues

  Ensure adequate phone coverage for the department

  Sr. Human Resources Partner

  November 1995 -January 2001

  Assisted the Association of 500 employees with staffing and recruitment processes; administered pre-employment test, screened resumes, scheduled interviews, employment verifications, completed background and reference checks Processed personnel actions that included salary adjustments, merit increases, transfers, leave of absence, pension Calculations, metro check deductions and benefits programs

  Coordinated new employee orientation and ensure that new hires paperwork is completed accurately

  Updated the vacancy announcements, bulletin board, ABA web pages, job line and external web sites

  Composed and submitted job ads to various recruitment sources and tracked monthly advertisement expenses

  Managed the internal temporary staffing pool and youth employment programs for various internship positions

  Scheduled and interviewed candidates for administrative positions

  Formulated and assembled personnel policies and procedures to various department in the Association

  Scheduled and coordinated blood drives and influenza shot programs for the Association

  MCI Telecommunications Corporation (1987-1995), Accounts Payable Analyst, Marketing Analysis

  October 1994 -August 1995

  Researched financial reports on the Accounts Payable database system Processed invoices and reconciled accounts

  Maintained overdue invoice reports, discrepancy ledger accounts and tracked purchase orders

  Developed and maintained a filing system to track invoices more effectively and managed accounting related projects

  Executive Secretary/Administrative Assistant, Marketing

  August 1987 -September 1994

  Assisted the Director of Marketing with the daily operations of the department and provided administrative support to Director and staff that include composing correspondence, office supplies, travel arrangements, technical support and vendor relations

  Coordinated logistics for executive committee meetings, calendars and travel arrangements

  Tracked departmental expenditures that include but not limited to purchase order management, petty cash and vendor payments

  Maintained specialized database system on workstation occupancy

  Supervised temporary employees on special projects and provided administrative and project management support to department

  National Coalition, Receptionist/Word Processor

  December 1986-August 1987

  Provided receptionist and word processing support to staff

  Typed correspondence and developed presentations, travel arrangements, meeting planning and coordinate fundraising events

  Performed clerical duties assigned that included distributing mail, filing, faxing and Xeroxing

  Georgetown University Hospital, File Clerk, Medical Records

  January 1985-December 1986

  Retrieved medical records requested by physicians and filed lab work in patients records

  Transcribed physicians diagnosis on patients care by using a Dictaphone

  Performed duties assigned by Office Manager


  Thomson Education Direct

  May 2004 - Present

  Human Resources Management

  American University

  January - June 1997

  Society for Human Resources Management - Certificate Program -May 1997 Management Practices, Selection &Placement, Training &Development, Health/Safety &Security, Employee &Labor Relations, Compensation &Benefits

  Strayer Business College

  January 1992 -December 1992

  Business Specialist


  Basic Supervision, Business Writing, Dale Carnegie-Effective Speaking &Human Relations, Time Management, Speed-Reading, Stress Management, Myers Briggs, Interviewing People, Management Skills, Project Management, Medical Terminology, Telemarketing, CPR Certification, SHRM -Professional Membership


  Microsoft Suite, Outlook, Word, Excel, PowerPoint, Access, Publisher, WordPerfect 6.1, Lotus Notes, HTML/Web Site Design, HRIS Systems, Database Management Systems, PDS/Client Server