Hints:

So we have a street, we also have open plan offices, and the whole design is built around the idea that people should be able to bump into each other, meet each other easily and frequently, and manage each other's conversations in a very informal way. So that's one feature. A second key feature was that we cut down on paperwork, we reduced that to the minimum by the way in which we've introduced electronic forms and electronic e-mails and electronic manuals. And a further component was that we also encouraged flexible working, so that quite literally from virtually nobody working flexibly, what we now have is out of 2,800 people who work here, 700 people neither have an office nor their own desk.