《成功应对职场困境全攻略》（汉英双语）
 出版社：人民邮电大学出版社
 作者：苏珊 F. 本杰明

无论你有多么喜爱自己的职业，难免会在工作中遭遇各种困境。如果您应邀做一个即兴演讲时，或无意间把一封私人邮件发给老板时，无论您遇到多么尴尬的困境，本书都会给您提供应对措辞，使您在职场上左右逢源成为职场达人。

●Pretend it never happened.
This response is always helpful when the damage is minimal. Responding in any way, through a joke, an in-person apology, or a quick e-mail, may only cause people to remember something you wished they forgot. For example, Pat, a senior vice president of a technology firm, was giving a pep talk to his employees. In the middle of his talk, he emitted (and I’m embarrassed to say it) gas. Look, these things happen, right?
In this type of embarrassing situation, Pat could adopt the “pretend it never happened” approach. And who would really care? Difficult situation over.

●Address the situation straight on.
If the embarrassing situation can diminish your credibility and reflect badly on you to your superiors, you must address it straight on. Soberly. Professionally. And immediately. Pat’s situation was in no way egregious. But if a colleague overheard you commenting negatively on a client or ranting about a top-tier project, better take the most serious and direct route and ask for a meeting to discuss.

●Send a heartfelt apology.
Personally, in the case of a colleague overhearing, I think this is the least desirable choice. I find the touchy-feely route more embarrassing than the situation that inspired it. If you ask me, workplace communications should remain just that—about actions, not emotions. But if that conversation your colleague overheard was about him or her—and could cause seriously hurt feelings—a simple apology won’t be enough. Make it real. Specific. And hurry.

●Make a joke.
This is the perfect way to diffuse a troubling bout of embarrassment. But only with the right audience. If Pat’s team was composed of the humorous types (and they were), then they’d tease him eventually to his face or else joke about it behind his back. So Pat’s way of handling it? He stopped, mid-sentence, and looked at the ceiling wonderingly. “Anyone heard a goose?” he asked. Everyone in the meeting laughed, and he went on with his ever-more energetic talk.