Customer Service 101

A happy customer will tell 3 or 4 people. (If you're lucky)
一个满意的客户会把自己的服务体验转告3到4个人. (如果你走运的话)

An unhappy customer will tell everyone they know.
一个不高兴的客户会将自己的遭遇告诉向每个人诉说。

You do the math.
你自个儿看吧.

I took the following picture a few days ago. I apologize for the quality, it's just a snapshot but it speaks volumes.
几天以前我拍摄下列照片. 照片的效果实在抱歉。这张照片仅仅是一张快照，但是它充分地说明了问题.

The red light you see is the entrance to Wal-Mart. The person in the chair across the street is an elderly gentleman with a sign that reads;
照片中的红灯处便是沃尔玛的入口. 对街的椅子上的老人举着的牌子上写着;

“WAL-MART
沃尔玛-

SCREWED ME
欺骗了我

YOU'RE
你将是

NEXT”
下一个

He had been sitting there all day for three days in 90 degree plus weather. Just sitting there with his sign, waving and smiling to the people in the cars.
那老者已经一连三整天顶着90度以上的高温坐在那里. 他就那么一直举牌坐着，并向过往车辆里的人招手微笑致意.

Now, I don't believe he thought he was changing anyone's mind about shopping at Wal-Mart that day. He is, however, sowing the seeds of doubt and resentment in those shoppers' minds. I would love to know what upset a little old man so much he went to all that trouble.
我还是不觉得他的举动会改变当天在超市购物的人的想法. 但是他正在向那些购物者头脑中散播怀疑和愤怒的种子. 我十分想了解是什么让他如此愤怒而做出这种举动.

Every time we deal with a customer (In whatever capacity) we should remember this old man and do the math.
每次当我们和客户打交道时(无论能力如何)我们都应牢记这个老人的事件并且掂量一下它的意义.

沪江小编：这种“什么什么101”的用法小编第一次还是在《越狱》第三季里面看的，其中一集有一个Churchill 101，101表示一切入门的知识。这篇文章的题目再次印证了这种用法。

翻译：Jason_wang

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