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So, are you unconvinced about the suggestions scheme too? Err, I just think they should have gone further with it. After all the publicity it's been given, you'd think they'd want to involve everyone, what you don't want is just the same ideas from the same people all the time, we've got all these short-term workers, they're in and out of organisations all the time. We should be trying to capture their insights and observations, especially since they won't personally stand to benefit from making suggestions. And do you think the performance reviews are similarly flawed in their approach? Oh, I don't want to seem too negative! The only unfortunate thing there is not incorporating what competitors are doing. We don't want to be saying one of our reps is underperforming at the moment, only to find out that so is everyone in the business at the moment. That could be very unfair, especially on the reps abroad, who are at the mercy of the supply situation too.