安全乘坐地铁常识问答
Q&A of Metro Safety Rules

问:为什么列车不能正常运行时要进行清客?
答:一旦在线运营的列车发生某些故障就需要退离正线运营,如继续承担载客运营将可能发生一定的安全风险,此时必须要采取清客措施。因此,当列车无法承担运行任务,需要清空列车退离正线时,请乘客自觉配合地铁工作管理方的工作,及时下车,确保后续列车的进站。这才能最大限度降低故障对运营的影响,保障乘客搭载后续列车顺利到达目的地。

Q: Why do passengers have to get off the train when it’s not operating normally?
A: If something occurs to the train affecting its normal operation, the train has to leave the tracks for check and repair, as continuous operation with passengers onboard may be a potential safety risk. Therefore, on that occasion, all carriages will be vacated. If the above circumstances occur, passengers are expected to cooperate with the metro management company and get off the train immediately so the tracks can be vacated for the following trains. Only by doing so can we minimize the influence of a failed train on the whole metro system, and ensure that passengers are able to reach their destinations by taking following trains.

问:乘坐城市地铁线携带物品有什么规定?
答:为了确保地铁线正常运营,保障广大乘客生命财产安全,乘客携带的物品重量不得超过20千克;长、宽、高之和不得超过1.8米,体积不得大于0.15立方米;严禁携带各类易燃易爆危险品和违禁品进入轨道交通区域,包括汽(柴)油、各类气体钢瓶、各类气雾喷罐、油漆、高浓度酒精、香蕉水、装潢用胶水、烟花、爆竹、管制物品、爆炸物品等。请乘客在进站乘车过程中,主动将所携带物品接受工作人员、安检仪器和警犬的检查;如在乘车过程中发现其他人员违法携带易燃易爆危险品的,请及时举报。

Q: What are the rules concerning items that passengers can carry?
A: To ensure the normal operation of the train as well as the safety of passengers and their properties, the following items will not be allowed aboard: items weighing more than 20 kgs, items whose length, width and height add to over 1.8 meters, or items whose volume is larger than 0.15 m³. In addition, inflammable, explosive or dangerous goods and prohibited articles are not allowed into the metro station, including gasoline (diesel), gas cylinders, aerosol cans, paint, high concentration alcohol, banana oil, decoration glues, fireworks and crackers, restricted articles, explosive items, etc. Passengers are asked to submit their carry-on items for inspection by personnel, electronic security devices and police dogs. If anyone bears witness to someone else carrying inflammable, explosive or dangerous goods, it is encouraged to report the offence at once.

问:乘坐地铁时遇到不明来源的弃物时应该如何处理?
答:乘客在车站或是车厢内发现可疑的遗弃箱包物品,请不要擅自打开或触摸包裹,应及时报告车站工作人员,或拨打110报警求助电话提供线索,警方和运营单位员工将根据预案采取专业处置措施。

Q: How should passengers deal with abandoned items?
A:
If passengers find any suspicious abandoned luggage or items at the station or in the carriage, they should not touch or open it. They should report the items to the station or dial 110 immediately. The police and the metro management company will deal with it properly.

问:乘坐地铁时如何防范扒窃和诈骗行为?
答:扒窃案件主要发案时间在早晚高峰时间,重点区域为四个口:车站售票口、自动扶梯口、上车列车门口及进出闸机口。以上时段和区域,请市民乘客提高警惕,注意保管好随身携带的贵重物品。细节有:包袋不离视线,手机不别腰间,手机配饰不暴露在外。一旦发现可疑人员或财物被窃,及时报警。
市民乘客在乘坐地铁过程中,切勿贪图小便宜。如遇到有陌生人以拾到现金、金饰等贵重物品要求平分、各种途径弄来的古董宝贝向您低价推销或进站使用交通卡遇到故障有好心陌生人主动上前排忧解难时,请提高警惕。注意事项如下:一是遇到困难,应向持证工作人员求助;二是遇到可疑人员及时报警;三是不要向陌生人透露私人信息,如家庭地址、身份证号、手机号码、银行存款账号密码等。

Q: How to be on guard against pickpockets and swindlers?
A: Cases of pick-pocketing are most common during morning and evening rush hours, especially in following areas: ticket offices, escalators, carriage doors, entrance and exit gates where passengers need to be more cautious and take care of their valuable items. Here are three suggestions: always keep your bags within your sight; do not keep your cell phones in your pockets; do not leave your cell phone ornaments exposed. Please report to the police immediately when you find anyone suspicious or anything stolen.

Passenger are advised be alert if following circumstances occur: strangers offer to share cash, golden jewelry or other valuable things with you that they claim to have found; strangers sell you antiques at exceedingly low prices; strangers offer extremely kind help when you have trouble using your transportation card to enter the metro station. Please be advised: if you have any difficulties, please seek help from station personnel wearing identified cards; if you notice anyone suspicious, report them to the police at once; do not reveal personal information to strangers, such as your address, ID number, cell phone number, password of your bank account, etc.

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