2004年mini-lecture
At last, real listening means using your eyes as well as your ears. When your gaze wanders, it makes people think they're boring you, or what they are saying is not interesting. Of course, you don't have to stare, or glare at them. Simply looking attentive will make most people think that you think they're fascinating. Next, good talkers are not afraid to laugh. If you think of all the people you know who make you feel comfortable, you may notice that all of them laugh a lot. Laughter is not only warming and friendly, it's also a good way to ease other people's discomfort. I have a friend who I enjoy watching in gatherings of other people who do not know each other well.