Last year I bought a book about the painter Degas from a local bookshop. When I got home, I found the book was in Spanish, not in English. I went back to the shop, but they didn't have the English version in stock. They said it was impossible to give me a refund. Actually, they weren't at all helpful.
I booked a taxi to go to the airport to catch an early flight. The taxi arrived at my house almost an hour late and I missed my flight. I'm not going to use that taxi company again because they're so unreliable.