问题分析： 一个颠扑不破的面试哲学是： 在上一份工作中有成就的， 才有可能在新工作中有成就。在回答这个问题的时候， 一般要遵守一个原则： 用事实与数字说话。
回答示范1： I was named “Employee of the Year,” for the highest level of accuracy of all 18 bank tellers last year.
回答示范2： I increased sales approximately 100% in three years. Last year I personally sold 1.5 million Yuan worth of services and was ranked number 2 in the entire company among 14 sales reps.
回答示范3： I suggested to my boss that we should create a new type of customer satisfaction survey. This suggestion was applied later and effectively reduced customer complaints.
问题分析： 这个问题相当棘手。太真实可能会吓坏面试官， 太虚伪又没法令人相信。比较好的应对方式是， 给对方列举一些非致命的失败， 同时， 这些失败是由于自己所订立的目标比较高。
回答示范： I failed to achieve the sales target last year, I sold a million and a half but the target was two million. Our Beijing headquarters is having some problems and can’t provide effective pre-sales support for us. Failing to reach the target is a big disappointment for me.
点评： 一个很好的回答， 体现出了一个销售人员对完成任务的强烈的渴望， 同时也顺便带出了自己完不成任务的客观理由。
问题分析： 对于在上一份工作中表现平平的申请人， 这个问题简直如芒刺在背， 痛苦啊。但是， 哪怕面壁三天、 掘地三尺也要想出一两个你在上一份工作中的亮点， 否则， 只能在面试时芒刺在背了。
回答示范1： I am very proud of the progress I made in my last job. I joined the company as a new hand, but after only a year and a half, I was promoted to team leader. I could achieve such a rapid progress partly because my last job was in a small firm. If I can make the same progress in a large company like GE, I would be prouder.
回答示范2： Well, I would give myself 70% if 100 means full satisfaction. I had some achievements in my last job. For example, I got 80-89% in the annual evaluation last year, which was 60%. The promotion program I organized on Wangfujing Road was highly successful and my client was very pleased. However, the results of several other programs were not quite satisfactory due to some reasons I couldn’t control. Actually that’s why I want to quit.