Hints: Charlotte J. Patterson University of Virginia 文章56前的话全为引用，需加引号 最后一句话有破折号
"When I was talking on the phone with a colleague earlier this morning, he told me I shouldn't try to come to my office today because freshmen are arriving and everything is a mess on campus. My colleague was right. It certainly is a mess. There are hundreds of cats packed with hot, sweaty students, their families, and their many belongings. Mothers and fathers argue about when, where, and whether to park. Campus police do what they can to direct traffic, but they know they will have to let some rules be broken today. It is the messiest day of the year, no doubt about it. It is also my favorite day." In this way Charlotte J. Patterson recently began her welcoming speech to arriving freshmen. A psychology professor at the University of Virginia, Patterson has a great deal of understanding for new students – for their hopes, dreams, and fears.