■中国国际广播之声（CRI）是中国向全世界广播的国家广播之声。其宗旨是“向世界介绍中国，向中国介绍世界，向世界报道世界，增进中国人民与世界人民之间的了解和友谊”。
■本节目听写包罗万千，涉及经济，政治，科学，文化等，皆在提高沪友听力水平，增进知识，何乐而不为？
参与方式：全文听写
Hints:
Dai Bin
China Tourism Academy
Sanya
Singapore
Malaysia
Dai Bin with the China Tourism Academy says local tourism departments should pay close attention to these results and think about how to improve their services. "Among the bottom ten cities, there are provincial capitals and hot tourist destinations like Sanya. If the tourists have been complaining about these popular destinations for a long time, the local governments should think about the reasons." Citizens' satisfaction with tourism overseas declined compared to the year 2010. Due to tourists' high expectations of foreign destinations, the satisfaction index of overseas tourism is lower than that of domestic tourism. Chinese people are more satisfied with their trips to Japan and European countries than the ones to the United States. Singapore, Germany, Malaysia, Japan and the UK rank as the most satisfying countries abroad to visit. According to the survey, things tourists complain about most are public service, shopping, accommodation and transportation. Dai Bin says some tourist agencies still make shopping compulsory, which can make the tour group members angry. What's worse, tourists are not satisfied with the complaint resolution mechanism. "For tourists, the complaint to resolution is not timely. Most of the time, they don't get an answer after they log a complaint. Or they don't know with whom they should log the complaint. The situation is even worse for tourists who don't join a group." Experts say the survey provides some clues for local governments to further develop. The top ten cities are good examples for other tourist destinations.