563, Kirkee Avenue,
Nevada, NV, 29482
A position as a Human Resource Assistant in the Advertising Industry
Bachelor of Arts in Communication - May 2004
Western Illinois University - Macomb, Illinois
Minors: Marketing and Management
Overall GPA: 3.3/4.0 Major GPA: 3.7/4.0
Human Resources Intern - The Consulting Group - Chicago, Illinois - Summer 2003
Assisted a 10 member consulting team in the administration of the Myers-Briggs Type Indicator to assess employee?s personality types and how they correlate with job performance.
Computed yearly, quarterly, and monthly benefits and payroll totals for clients including Motorola, Sears, Ford Motor Company and Walgreens.
Coordinated orientations and exit interviews for part-time and temporary employees.
Completed a training program on Affirmative Action Hiring Procedures, Union Regulations, EEOC Compliances, and Labor Laws.
Training and Development:
Designed an HRD intervention to improve employee performance at a local chain grocery store.
Conducted an in-depth analysis of the problem by performing a Needs Assessment using Organizational/Task/Person Analysis.
Provided recommendations to the organization by the use of a designed training program.
Bartender - The Icehouse Corporation - Macomb, Illinois - 2001 to present
Provide optimum customer service in an establishment that serves 600 to 800 patrons during peak business hours.
Train new bartenders and wait-staff members in customer service skills, money transactions and conflict resolution.
Conduct identification checks to insure legal entry, assist with crowd control and security services.
Sales Associate - The Gap - Chicago, Illinois - 1999 to 2002 (seasonal, part and full time)
Assisted customers with locating and selecting merchandise in addition to providing options in fashion and accessories.
Created in-store displays to maximize product marketability and appeal.
Trained new staff members in customer service, fashion marketing, and money handling skills.
Wait Staff Member - The Yuppie Eatery - Lake Snobitorium Shores, Illinois - 1998 to 2000 (part-time)
Provided optimum customer service in an upscale restaurant and maintained a friendly work atmosphere.
AFFILIATIONS, HONORS and SKILLS:
Tau Kappa Epsilon Fraternity
Rush Chair: Created an aggressive new member marketing plan that led to an increase in membership by 40%.
Fund Raising Chair: Developed a community clean-up program that resulted in $2,000 in donations for charity.
Society of Human Resource Management
Communication Students Society
Western Advertising Federation
Delta Sigma Pi (Professional Business Fraternity)
Dean's List: 5 Semesters
The Joseph J. Joseph Scholarship Award: 2003 and 2004
Microsoft Office (all software programs), Adobe Photoshop, Adobe PageMaker