Columbia University, Teachers College New York, N.Y.
Master of the Arts, Organizational Psychology February 2004
Focus of Study: Leadership and management development; clinical, counseling, and personality psychology in relation to employee development; performance management; job analysis and classification; competency modeling; and diversity in the workplace.
Research Assistant: ¡§Diversity in the Workplace¨ (worked with Ph.D. students on data analysis)
Boston College Chestnut Hill, M.A.
Bachelor of the Arts, English Composition, Cum Laude May 2000
English Department Honors (top 2%)
University of Richmond London, England
Study Abroad Program (academic scholarship) September 1998 - January 1999
University of Bourgogne Dijon, France
Study Abroad Program (academic scholarship) June - August 1994
Metropolitan Transit Authority, New York City Transit Brooklyn, N.Y.
Analyst, Personnel Testing, Selection, & Classification, Human Resources March 2004 - present
Conduct interview- and observation-based job analyses and write comprehensive job analysis reports for highly technical trade positions (e.g., Mechanical Engineer)
Observe tasks performed, working conditions, performance standards, and other relevant information
Analyze this information in order to determine the required knowledge, skills, and abilities
Based on this information, write current and accurate job descriptions, design valid and non-discriminatory Civil Service examinations, analyze the efficiency of the current organizational structure and recommend job design changes, and provide documentation to Labor Relations to ensure that the organization is legally compliant
Develop multiple-choice and practical (i.e., skill-based) Civil Service examinations for operational titles
Analyze job analysis reports, study job-relevant source material, consult subject matter experts, and employ psychometric testing knowledge
Oversee the administration of practical examinations, involving:
Testing up to 20 candidates per day for up to 10 days, on several pieces of safety-sensitive machinery
Overseeing several examiners as well as temporary assistants (contracted from an agency that employs individuals with physical/mental disabilities) who handle highly confidential materials
Evaluate job applications on a weekly basis for numerous operational titles
E.g., rated over 5,000 applications for a specific title within two months time involving the review of each applicants education and experience in relation to the determined qualifications.
Voluntarily served as the Departments Charity Drive Coordinator
Supervised and delegated responsibilities to seven representatives who were charged with making face-to-face contact with over 500 employees in a period of one month
Raised over $5000 in contributions, twice the amount raised the previous year
Ranked 2nd of 20 departments for average money raised per employee
Editor, Operations (part-time ~ 80% while earning M.A. degree) June 2002 - July 2004 Personnel Decisions International, New York, N.Y.
PDI is a talent development consulting firm specializing in assessment, training, competency modeling & coaching
Designed an editorial assessment test for the NY office to measure the skills of editorial job applicants
The test was so successful in placing proficient, detail-oriented editors in the NY office that it was distributed to all national offices for immediately implementation as part of the screening process for not only editorial applicants, but for all entry-level job applications
Designed and led two editorial training programs: the first for newly hired Editors across offices and the second for all Operations staff members within the NY office
Both involved extensive multiple-day training and the creation of numerous training materials
Established and chaired a cross-office Editors Network that improved company-wide editorial consistency
Edited assessment and development reports, sales proposals and presentations, marketing newsletters, etc.
Wrote business articles for quarterly company-wide newsletter
Created internal report-writing resources (i.e., manuals, style guides)
Participated in a task force that created a new performance-management system for junior-level employees
Operations Manager, Operations September 2001 - May 2002
Personnel Decisions International, Boston, M.A.
Supervised two entry-level staff members
Trained entry-level staff members in psychometric testing, project management, scheduling, and Siebel
Developed three company-wide training manuals under the charge of the Senior Director of Operations
Administered psychometric tests to clients (i.e., Watson-Glaser, Wesman, Ravens, multi-raters, MBTI)
Assisted Consultants in project management
Oversaw the administration of several senior-level multiple-day Assessment Centers involving up to 20 clients and 20 Consultants involved in highly complex matrix schedules
Answered client questions daily regarding the status of their individual projects
Assisted senior-level clients in interpreting the data charts of their 360-degree reports
Represented office in cross-office management meetings regarding company-wide performance indicators
Oversaw the recruitment-to-hire process for entry-level staff members
Placed job postings on the internet and in local papers, reviewed resumes, performed screening interviews, answered applicant questions, liaisoned with corporate HR
Managed administrative aspects of office
Inventory control, management of vendor contracts, equipment troubleshooting
Editor, Operations September 2000 - September 2001
Personnel Decisions International, New York, N.Y.
Microsoft Word, Excel, PowerPoint, Outlook, Access, Adobe Acrobat, Siebel 6.0, SPSS, Visio
Conflict resolution and mediation training (International Center for Conflict Resolution, New York, N.Y.)
Job analysis and evaluation training (Cornell Institute for Labor Relations, New York, N.Y.)
Writing, editing, and proofreading (several editorial and publishing internships)
Customer service (additional part-time/seasonal job experiences in customer service positions)
Public speaking (1st place, Regional Slam-Poetry Competition, Boston, M.A.)
Certification: Notary Public, State of New York