处理投诉的英语对话

作者：伊伊 2023-10-17 07:33

客户服务的关键作用之一就是处理客户的投诉和问题。为了能够以非常专业的水平与客户打交道，大家必须学会常用的商务英语表达方式来应对客户投诉。下面小编为大家整理了处理投诉的英语对话，希望对大家有帮助。

处理投诉的英语对话

Making a Claim

Green: There's something you could help me with.

Smith: Please go ahead.

Green: I ordered 10, 000 pairs of lady's shoes, but I received the same amount of men's beyond expectation.

Smith: I'm awfully sorry, sir. I was informed just now that someone in our company has made a mistake in filling your order. I would apologize to your company on behalf of our company.

Green: Can you do anything about the goods mistakenly shipped?

Smith: We'll manage to send you the correct goods as quickly as possible.

Green: How long should we wait for? I hope our clients can get them before the New Year's Day.

Smith: We'll try our best to make sure that we ship the goods by the end of the month.

Green: How about the wrong goods?

Smith: If you could sell them at the spot price at your end, so much the better.

Green: I'm afraid it's not an easy job. Because the design is not popular in China. But for the sake of friendship, we'll be glad to help you.

Smith: Your offering help to sell the goods will be highly appreciated.

投诉

格林：有件事您得帮助我解决。

史密斯：请说。

格林：本来我订购的是10, 000双女式皮鞋，但是没想到收到的却是相同数目的男式皮鞋。

史密斯：真是太抱歉了，先生。刚才得到通知，我们公司某人填错了你们的订货单。我愿代表我公司向贵公司道歉。

格林：货物装错了，您看怎么办?

史密斯：我们将设法尽快把你方的订货运来。

格林：需要等多长时间?我希望我们的客户能在元旦前收到这批货。

史密斯：我方将尽力确保这批货在这月发出来。

格林：错发的货怎么办?

史密斯：如果你们能就地现价销掉，那是比较好的。

格林：恐怕这不是件轻而易举的工作。因为这种式样在中国不大受欢迎。不过如果你们可以削价，我们将乐于帮忙。

史密斯：贵方提供帮助销售这批货物，我们深表谢意。

处理投诉的英语情景对话-顾客投诉

I've got a complaint to make.

我有问题要投诉。

These aren't the things we ordered.

这些货不是我们要的。

Nearly all of them were broken.

几乎所有的货都坏了。

To be honest, I find this quite unsatisfactory.

老实说，我对这次供货很不满意。

处理投诉的英语情景对话-要求退货

I would like to return this dress.

我想退掉这件衣服。

Can I get a refund?

可以退款吗，

处理投诉的英语情景对话-商家回应

What is the problem?

有什么问题，

Can I take your reference number, please?

请问您的发货号是多少，

Do you have the receipt?

您有收据吗?

We can replace them for you immediately.

我们会立即为您更换。

I can help you find the right size.

我可以帮您调换尺码。

Send them back to us, and we'll refund the full cost.

给我们送回来吧，我们将退还所有费用。

To show you our appreciation, we'll take 25% off your bill.

为表示我们的诚意，我们将免除您25%的账单金额。

处理投诉的英语情景对话-情景对话

对话场景：总台接到投诉电话后安抚顾客，表示立即退换商品，同时让出折扣平息顾客的怒气。

句型重点：投诉的说法，道歉，安慰。

Receptionist: This is Office Supplies, Mary speaking.How may I help you?

Assistant: I'd like to make a complaint about a recent delivery.

Receptionist:Can I take your reference number,please?

Assistant: It's WK 9A5.

Receptionist: And your name, please?

Assistant: This is Jane calling, from ABC Publishing.

Receptionist: And what is the problem, Jane?

Assistant: The light bulbs that I ordered for the department were delivered today, and nearly all of them were broken.

Receptionist: I'm so sorry about that. If you let me know how many are broken, we can replace them for you immediately.

Assistant: Let's see…that's seventy-five light bulbs To be honest, I find this quite unsatisfactory. If this happens again.I'm going to have to find another supplier.

Receptionist: Again，my apologies. To show you our appreciation for your business, we'll take 25% off your bill.

Assistant: Thank you.

Receptionist: You're welcome.

接待员：办公用品公司，我是玛丽。您需要什么帮助吗?

助理：我想就近期的一次发货提出投诉。

接待员：能告诉我您的发货号吗?

助理：是WK 9A50

接待员：请问您的姓名是?

助理：我是ABC出版社的简。

接待员：有什么问题，简?

助理：今天我收到了为部门订购的灯泡，但几乎所有的灯泡都坏了。

接待员：非常抱歉。如果您能告诉我受损灯泡的数量，我们会立即为您更换。