BEIJING- Carrefour China promised customers Saturday that it will always refund five times the difference between the advertised price and the one charged at the register, after it was blacklisted by Chinese authorities for deceptive pricing.

Chen Bo, spokesperson with Carrefour China, apologized to Chinese customers in an exclusive interview with Xinhua.

Chen said the company has started to work on the pricing issue.

China's price regulator announced last week it had found several retailers cheating customers, including 11 of Carrefour's China stores.

The Carrefour stores must pay a fine five times the amount they overcharged, or 500,000 yuan (75,757.5 U.S. dollars) if they can't calculate that amount, according to the National Development and Reform Commission.

Carrefour China has established both short-term and long-term measures to solve the issue, Chen added.

"We will have our special control group to conduct internal price inspections, with wide coverage and high frequency," Chen said.

Chen said the refund policy will be permanently implemented at Carrefour's 182 outlets in China, with non-implementation of the policy being regarded as violation of company rules.

家乐福（中国）区发表声明，就近期部分门店出现的价签不符等问题向消费者公开致歉，将给予顾客差价5倍的赔偿。

家乐福称将加强以下工作：

严格执行“五倍退差”政策，即商品收银价格如高于商品的标示价格，家乐福将给予顾客差价5倍的赔偿；

成立特别检查小组进一步加强内部监督检查工作及检查频率；

积极与各地物价等监管部门进行沟通，邀请物价部门的专业人员对公司相关负责人及员工加强培训。

家乐福表示，将在今后的工作中进一步加强管理与培训，切实保护消费者的合法权益。

家乐福中国区公关总监陈波昨天接受新华社记者专访时再次向消费者致以“歉意”，并表示差价五倍赔偿的政策将作为家乐福在全国范围内的承诺“一直执行下去”。

（中文新闻摘自东方早报）