Think about this situation: a friend calls you saying he's sent you a box of exquisite chocolate by courier. You start to look forward to the gift. Finally the courier delivers your chocolates, however opening it you find it's all a mess, more like a kind of chocolate pizza.
Is this a reality? How often do goods arrive damaged after being badly handled by courier companies? Many people say they don't know if their parcel has been treated in such a brutal way
Recently a video on the internet showed parcels sent via a delivery company being thrown around a sorting office.
While people are making their guessing of which company it is, general manager Ma Honggen of Shentong company says they are investigating the case and he is yet know which company it is.
"I can say the express company in the video is not in Beijing. But I can not say which company it is, as I am not sure."
The Shentong Express has a workshop in Beijing's Shunyi district. It usually deals with about 250,000 pieces of mail a day. After packages and letters are collected they are put onto a conveyor belt to be sorted by staff.
Although most of the processing is done by machine, workers still need to carry the mail boxes by hand.
A worker says it's impossible that they carefully carry each one of the boxes when they have to deal with thousands of mail boxes every day. General Manager Ma Honggen says when the mail boxes are categorized by workers; it's inevitable that some are thrown about. But they will make an effort to avoid this.
"We will invest more in equipment, now we use machines and workers to deal with the mailboxes. But if all processing is done by machine, the throwing of parcels could be avoided."
Many express-delivery companies have seen an increase in business as the Spring Festival approaches. All staff members are working overtime. Despite their efforts, it is not always possible to meet demand.
Experts suggest when you receive a parcel you check it's OK straight away...
Lin Hanzhong from the China Electronic Chamber of Commerce says when people are expecting fragile items they should take out insurance for their mail. This way they can safeguard their rights if damage happens during delivery.
For CRI, I am Zhang Wan.
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