电话预定篇：Reservation by phone
H: Good morning/Good afternoon/Hi, this is ABC hotel, how can I help you?
Y: Hi! I would like to book a room at your hotel.
H: Ok! We have different type of rooms, which kind of room would you like?
Y: Actually, I am not sure about rooms. Would you like to introduce a little bit?
H: Sure! We have single rooms, double rooms, and suites in our hotel.
Y: All right, I would like to book a single room from October 5thto October 8th.
H: Ok. The current rate for the single room is $90 per night.
Y: Is there any discount?
H: Sorry Sir/Ma, we only offer 10 percent off for our VIP.
Y: Ok, never mind. Just a single room.
H: Ok, may I have your name and phone number, please?
Y: My name is Rose ABC, and my phone number is 12345678999.
H: When will you arrive at our hotel?
Y: Around 3 PM on October 5th.
H: Ok, if you need our shuttle to pick you up at the airport, please let us know. Is anything else I can help with?
Y: No, that is it. Thanks.
H: Ok, it is a great honor to serve for you. Have a good one!
Y: You too!
H: Good afternoon, how can I help you?
Y: I would like to check in.
H: Do you have a reservation?
Y: Yes, my name is Rose ABC. I called last week to have a reservation.
H: Wait a moment, please. Let me check. Rose ABC. You reserved a sing room, right?
H: All right, please show your ID. Your room number is 222, it is on the second floor. Here is your key. Hope you will enjoy your stay.
Y: Thanks. By the way, does room have hair drier?
H: Yes, it is in the bathroom.
Y: Perfect. Is there any Chinese restaurant nearby?
H: Yes, when you go outside, turn left, after 5 minutes’ walk, you will see a Chinese restaurant at your right side.
Y: Great. I appreciate your help.
H: No problem