Though the relationship between business and consumers has changed a lot in past years, companies still try hard to keep the trust to the customers. The reason could be that the trust between business and customers is very important. If they believe in each other, they would both get benefits. I would explain my viewpoints from these two perspectives.
Studies have shown that consumers’ habits and beliefs would influence their decisions. If they are more familiar with a brand, they would prefer choosing the product. For example, when buying a product like a snack, they would choose a popular brand such as Snickers because they know its flavor. At the same time, the company could earn profit steadily by providing the same flavored chocolate as always.
Building trust is one of the most important factors in any business’s success for both parties. So it is crucial to keep the healthy relationship between business and customers. （155字）