47 MA Resolving problems between individuals or groups is important. What should be considered or kept in mind in resolving problems between individuals or groups? Use specific reasons and examples to support your answer.

Conflict resolution is very important. The technique is the same whether it’s between people, between groups, or between nations. You need to find a common ground; you need to learn what both sides want; and you need to plan steps to resolve the conflict.

Finding a common ground is the first important step in any conflict resolution. For example, if two countries are fighting, a mediator could do what is the single thing that both countries are concerned about. One answer might be their children’s future. Agreeing on the future of their children is an important first step.

The next step would be to try to determine what both sides want for their children. For example, Country X says, “Security from Country Y.” Country Y says, “Security from Country X.” Obviously, they feel threatened by one another.

The third step is to plan steps to resolve the conflict. A mediator might ask what would make each side more secure: Stronger borders? Increased trade? Smaller military forces? Once the steps are established, the peace process has begun.

I don’t mean to imply that this is easy. Resolving long-term disputes is not simple. But the process can be broken down into three steps (common ground, needs, steps to resolution) and then repeated and repeated until there is peace.

48 AD Do you agree or disagree with the following statement? Self-confidence is the most important factor for success in school or at work. Use specific reasons and examples to support your opinion.

Self-confidence is one very important factor for success, but there are two other equally important factors: knowledge and sensitivity. All three are required for success in any area.

One needs to feel one can accomplish a task. If one thinks he or she is incapable of doing something, he or she will not succeed. For example, if you think you are going to do poorly on an exam, you will probably do poorly. It is important to tell yourself that you can do well. If you have confidence in yourself, you will probably do well.

Even if you have a great deal of self-confidence, you won’t be able to well on the exam without knowledge. You have to understand your subject very well. With knowledge and self-confidence you have a better chance of success.

In areas other than exams, you will need to be sensitive to your surroundings in order to succeed. You will need to know whether to boast about yourself or be modest; you will need to know whether you should take the lead or let others. This is a difficult skill to learn, but an important one for success.

To be successful in school or work, you need three qualities: self-confidence, knowledge, and sensitivity. Along, none of these factors will help you succeed. But together, they ensure success.

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