第1课：打电话之服务电话 - 2

【对话1：安装电话】

Hello. This is Bell Canada. May I help you?
It’s Jessica Smith calling. I’d like to have a telephone installed.
Will this be a residential or commercial phone line?
Residential. What’s the difference?
Well, different charges. Residential is cheaper than commercial. What’s your address?
#25 Burlington Road.
I’ll send someone to do it this Friday morning around 10:00. Is that ok?
That’ll be fine. What’s the total cost for the installation?
$75 total.( seventy five dollars)
All right. Thanks.
You’re welcome.

你好。我是Bell Canada。有什么可以帮您的吗？
我是Jessica Smith。我想要安部电话。
请为您是要装住宅电话还是商业电话？
我要装住宅电话。不过两者之间的区别是什么？
收费不同。住宅电话要便宜些。您的地址是什么？
Burlington路25号。
我可以让人在周五早上10点左右去为您安装。您看这样可以吗？
可以。安装费总共多少？
75美元。
好的。谢谢。
不必客气。

【对话2：电话故障】

Hello. This is Customer service. How may I help you?
We have a problem with our phone line.
Tell me exactly what the problem is, please.
We have no phone service. We can’t get through to anywhere.
I’ll send a person to check the problem this afternoon around 2:00. Is anybody home at that time?
Yes. I’ll be home by then.
Thanks. Please let us know if there are any other problems.

您好。这里是客户服务。我能为您做什么？
我们的电话线路好像有问题。
请告诉我是什么样的问题。
我们没有电话服务。我哪儿都打不出去。
我可以派人过去检修一下，在今天下午两点左右。那时有人在家吗？
是的。那时候我在家。
谢谢。如果有其他问题，请和我们联系。