1. Apology for Wrong Delivery为送错商品致歉
Thank you for your letter.We were very sorry to hear that you received the wrong delivery.We can only suppose that one of our packers confused two orders.
We sent you the correct machine you ordered by express this morning,and the documents have already been forwarded to you.Please send the wrong one back to us,and charge us with the cost.
We hope this arrangement is satisfactory.And we greatly regret the inconvenience caused by our errors and offer our sincere apologies to you.We can assure you that every effort will be made to ensure that similar errors do not occur again.
2. Clarification of Responsibility on Both Ends解释双方都有责任
Thank you for your letter of May 25 concerning the dress goods covering your order No.108.We regret to learn that you are not satisfied with our goods.
Upon receipt of your letter,we have studied your survey report carefully.In making our examination,we have found that the difference in quality is no more than usual,and indeed unavoidable in this kind of goods,and such color deviation existing between the products and the sample is normal and permissible.Besides the time-limit for the claim expired over one month ago.
Therefore,we are unable to accept your claim of compensation.But in view of our long business relations with you,we agree to give you the extra 2% discount.
We hope you will feel this settlement is satisfactory.
3. Ready for Investigation表示愿意调查
We have your letter of November 22 and note with regret that the case we sent you did not contain the chinaware you ordered.
We must express our surprise at this wrong delivery which is quite unusual on our part.You can be assured that we have already started a thorough investigation about this matter.We suppose this mistake might have been made in the packing through the confusion of numbers.Once we found the result,we’ll let you know and arrange for the right goods to be dispatched to you within three days.
We apologize for the trouble caused to you by the error,and will make every effort not to let such a mistake happen again.