BEC HIGHER 听力训练，希望对备考的同学们有所帮助。

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I went to something called a 'team role laboratory', which was for the manager, supervisors and all the staff of my department. The idea was to focus on everyone's behaviour and working relationships. It was a very powerful experience, as you can imagine, because it brought up all sorts of feelings. There's a lot of resentment at some people never being around when there's an emergency, and at the way one of the supervisors lets people get away with anything. In fact, this made him realise he's not cut out for the job, and he's since resigned. We also tried to establish what the department's objectives were, and it was an eye-opener to some people to discover what we're actually supposed to be doing, and how we fit in with the rest of the company.