It is of the utmost importance to answer the phone in a professional manner. Every time you answer the phone at work, you are representing the entire company. So make a good impression. Below are some tips on telephone English.

以一种职业化的态度和方式接听商务电话在职场上是非常重要的。每次你在工作时间接听电话时，你的言行都代表你所在的整个公司。因此要切记给客户留下好的印象。以下是一些有关接听英语商务电话的建议。

If you have to ask someone his or her name, you MUST do it in a polite way. 如果你需要知道某人的姓名，你可以用一种礼貌的方式来询问对方。

Example:

Gordon: Hello, Big , Gordon speaking, how may I direct your call?

戈登：你好，这里是大肚子网络公司，我是戈登，请问您找哪位？

Molly: Hi, I would like to speak with your sales manager.

莫莉：你好，我想跟你们的销售经理谈话。

Gordon: Please hold, let me check to see if she's in... sorry, Mam, she is not in right now, can I leave a message?

戈登：请等一下，让我看看她在不在办公室......对不起，夫人，她现在不在办公室，你需要给她留言吗？

Molly: Please tell her to call me ASAP.

莫莉：请告诉她让她一回来就尽快给我回电话。

Gordon: May I have your name, Mam?

戈登：夫人，我可以知道你的名字吗？

Molly: My Name is Molly Wood.

莫莉：我是莫莉.伍德。

Gordon: Good, is there anything else I can do for you?

戈登：好的，你还需要我为您做什么吗？

Molly: Sure, now that you mention it, can you put me through to the accounting department?

莫莉：当然，这样的话，那么就请你帮我把电话转到会计部。

Gordon: Please hold... Again I am terribly sorry, no one is in at the moment. Would you like to leave a message for them?

戈登：请等一会儿......我再一次感到十分抱歉，现在会计部没有人。你想给他们留言吗？

Molly: That won't be necessary, thank you.

莫莉：不必了，谢谢你。

Gordon: Thank you for calling Big . Please call again.

戈登：谢谢来电，欢迎再联系。

Notes:

1) ASAP （一......就，尽快）: As Soon As Possible

Have your salesman call me ASAP.

让你的销售尽快给我打电话。

2) Direct （指导，指引）: to place, lead to, point to

The kind policeman directed me to the hospital.

那个和蔼的警察领我去了医院。

3) Hold （等候，等待，别挂电话线）: wait

Wait one moment while I put you on hold. Please hold.

在我把你的电话转过去的时候请别挂机。耐心等一会儿。

4) Necessary （必要的，必须去做的）: must do, needed

No thanks, that won't be necessary at this time.

不必言谢，这个时候不必客气。

5) Put me through （连接上）: connect

Put me through to John's extension, please.

请帮我接到约翰逊的分机上。

BEC剑桥商务英语证书考试仿真试卷

本书收录了10套试卷，按顺序编号，每册分为阅读、写作、听力、口语四个部分，每做完一套模拟题，学生可以根据试卷答案给自己评分。书中写作和口语都给出了参考答案，有利于学生自学。本书旨在让考生更好地了解剑桥商务英语证书(BEC)考试，使考生能够比较顺利地通过该项考试；正确使用本试卷，不仅能够预测读者的商务英语水平，还可以让学生在做题和研究答案时学到知识，提高就业竞争力。

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