原汁原味故事，风趣实用英语。
通过常见的生活场景，听写重点单词，学习美国地道的常用词汇。
（资料来源：《Drew和Nancy的美国生活英语》 大连理工大学出版社）

〖Service Quality〗
<听写方式: 填空, 一空一词, 不用带数字序号>
The reporter continues her interview with Lo.
A: Now, what about the quality of service at this hotel? Did you find the ____1____ friendly and helpful?
B: Yes, the quality of service here is excellent. I've spoken with many employees here and I found them all very nice and willing to help.
A: Could you give some examples?
B: Sure! The ____2____ at the ____3____ ____4____ was very friendly and made me feel welcome here. She helped arrange a ____5____ to bring my big heavy suitcase up to my room.
A: What about the service response to complaints? Did you ever have any extra requests or problems with your room?
B: Yes, actually. My television remote wouldn't work and I forgot a toothbrush. The front desk was very responsive to my requests and sent people up to my room in no time at all. I was very impressed.
A: What about the ____6____ here? Did you take advantage of their services ever?
B: Yes. Last night I spoke with the ____7____ and she recommended a fantastic restaurant that was a short ____8____ ride away. Also, she recommended some tourist sites to me that I plan on visiting today! In fact, I'd like to get going so I can ____9____ the crowds!
A: Understandable, Mr...
B: Wang. Lo Wang.
A: Can I ____10____ you on that?
B: Oh yes, you certainly can.

<友情提示>
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每期听写的重点单词会存放在翻译稿里，可在听写完后查看。
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【听写回顾】点击回顾上一期听写»
staff receptionist check-in desk bellhop concierge concierge cab beat quote
<本期重点词汇> staff n.职员 receptionist n.接待员 check-in n.登记 (check in 也是登记的意思,但是是动词短语) check-in desk 登记处 bellhop n.侍者,服务员, =bellboy concierge n.看门人,服务人员 cab n.出租车 beat the crowds 避开人群 quote n/v.引用 <参考译文> （记着继续访问罗。） A: 现在，这家宾馆的服务质量怎么样？你觉得服务员友好，并且对您有帮助吗？ B: 是的，这的服务质量很好。我跟这的很多雇员都交谈过，我发现他们都十分好，而且十分热心地帮助我。 A: 您能举几个例子吗？ B: 当然！登记处的招待员十分友好，并且让我有宾至如归的感觉。她帮我安排了一个旅馆服务生把我又大又沉的手提箱搬到了我的房间里。 A: 投诉服务怎么样？您对您的房间有过其他的要求吗？ B: 实际上有的。我的电视遥控器不好用了，我还忘了带牙刷了。前台对我得要求马上做出了回应，并且立即派人来我的房间，给我留下了很深的印象。 A: 这的服务台怎么样？您曾经享受过他们的服务吗？ B: 是的。昨天晚上，我跟服务台的人聊了一会儿。她向我推荐了一家坐车一会儿就到的很不错的餐馆。她还向我推荐了几个旅游景点，我打算今天就去。事实上，我想现在就出发，这样我就可以避开人群了！ A: 我明白了，......先生。 B: 王，王罗。 A: 我能这样署上您的名字吗？ B: 噢，当然可以。