PAGE 3: Body Language
Debbie and Simon are students.
On Saturday mornings,when they are not at school,they are at work.
They have part-time jobs with the Sunbeam Travel Company.
They are sitting in the office.
Debbie and Simon looked up as the door opened and a middle-aged,
well dressed lady entered.
She glanced at them both,hesitated a moment,
then walked over and sat down opposite Debbie.
Debbie greeted her cheerfully,and they got down to business.
"I want to go by train from Germany to Paris.Can you...?"
Simon sighed,picked up some paper from his desk and took it over to the fax machine
Mr Yang,one of Sunbeam's senior employees,was standing there.
He said,'What's up,Simon?You don't look very happy.'
Nothing,'Simon said.
Mr Yang put his hand on Simon's shoulder.
Come on,'he said.
Tell me.I'm your friend as well as your colleague.'
He gave an encouraging smile.
It's the customers,'Simon said.
They always prefer Debbie to me.I can't understand it.'
I can.It's the way you communicate.'
How can that be?' Simon said.
Communicating is more than speaking and listening,Simon.
Your body language is important,too.'

肢体语言
黛比和赛蒙都是学生。
星期六早上他们没有在学校,而是在工作。
他们在阳光旅游公司做兼职。
他们正坐在办公室里。
黛比和赛蒙抬头看到一个穿着考究的中年女士推门进来。
她看了他们俩一眼,犹豫了片刻,
走到黛比对面坐下。
黛比愉快的跟她打了个招呼,便开始谈正事了。
“我想从德国乘火车去巴黎。你能不能...?”
赛蒙叹了口气,从自己的桌子上拿了几张纸并放到传真机上。
阳光旅游公司的一位高级雇员杨先生站在旁边。
他说,“怎么了,赛蒙?你看起来不太高兴啊。
“没什么,”赛蒙说。
杨先生把手搭在赛蒙的肩上。
“说吧,”他说。
“跟我说说吧。我和你是朋友又是同事。”
他给了赛蒙一个鼓励的微笑。
“是关于客户的事情,”赛蒙说。
“他们都愿意选黛比而不选我。我不明白为什么。”
“我知道为什么。是因为你的交流方式。”
“怎么可能?”赛蒙说。
“交流不仅仅是指说和听,赛蒙。
你的肢体语言也很重要。”